Question 1

Does an approval drawing need to be completed every time I order?

Accepted Answer

An approval drawing only needs to be completed for new rollers or modules ordered. If the roller or module was ordered previously and you are looking to reorder the same parts with no changes, then we can use the previous signed approval drawing.

If you are looking to make changes to an roller or module ordered previously, please let us know upon order placement or when requesting your quote.

Question 2

What is the approval drawing process?

Accepted Answer

When an order for a new roller or module is sent to orderdesk@itohdenki.com, the customer service department will send the order down to our engineering department for an approval drawing to be completed.

Our engineering department will complete the drawing for the part number listed on your PO and then will send the approval drawing to the purchasing agent listed on the order or the quote. The drawing needs to be signed off on and sent back to us before we will enter the order.

Please note, we will not enter an order without receiving a signed approval drawing back. Therefore, if you have accessories on the same order as a new roller or module that needs a drawing, we will not enter the accessories until we receive the approval drawing for those parts.  If you foresee this being an issue, a separate PO could always be cut for the accessory items separate from the rollers and modules that need approval drawings.

Question 3

What is an approval drawing?

Accepted Answer

An approval drawing is a document that we complete for each new Itoh Denki motorized conveyor roller, or module that a customer purchases.

We complete approval drawings for each new roller or module ordered by a customer because each of our rollers are made to order and we want to make sure that we are building the parts you need to specifications that you require.

Frequently Asked Questions

Does an approval drawing need to be completed every time I order?

What is the approval drawing process?

What is an approval drawing?

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